![]() For password issues you must call or visit the Help Desk in person. To submit a support request, please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. Office 365: Frequently Asked Questions (FAQ)įor additional Training please visit the Teaching & Learning Technologies Training site. Microsoft Licensing: Microsoft 365 Education A1, A3, or A5 License Overview Office 365 has been installed on your Personal Computer. Step 4 - After the Installer has finished, open the Microsoft Word app and Sign In with your (fully qualified username, e.g. If you need additional help installing, click the " Need Help?" link at the bottom of the pop up window.Follow the instructions in the pop up (image may vary slightly from what is here in this article).The executable file will auto-save to your downloads folder (unless you have changed the location of downloaded files).Step 3 - This will begin the process of downloading a file to install the Microsoft 365 Office apps. Click on the " Install apps" button in the upper right, then choose " Microsoft 365 apps". Step 2 - You will see the Microsoft 365 Portal Page with " Welcome to Microsoft 365". If required, verify your identity with one of your multi-factor authentication (MFA) sign-in methods.On the USNH Enter Password page, enter your password and click Sign In.If a generic Microsoft Sign in screen asks for your " Email,phone, or Skype", enter your (fully qualified username, e.g.and click Next. If Pick an account shows your campus email address, choose " Use another account" instead. If prompted by Microsoft to Pick an account, be sure the account you choose has your (fully qualified username, e.g.Step 1 - In a web browser on the computer where you want to install Microsoft Office 365, go to and sign in if necessary. Compatible with Windows 11 and Windows 10. Microsoft support included for first 60 days at no extra cost. This can take a while if you have a lot of files.Īfter the files have been deleted, sign in to install Office.Task: To install Microsoft Office 365 on your Personal Computer. Classic 2021 versions of Word, Excel, PowerPoint, and Outlook, plus Publisher and Access. Select the check box next to each category you want to delete, and then choose Delete. On the General tab, under Browsing history, choose Delete. In Internet Explorer, type Alt + X, and then choose Internet Options. However, the list of websites you’ve visited, cookies, information entered into web forms, passwords, and other temporarily saved information will be deleted. When you delete your temporary internet files, your links and favorites won’t be deleted. Option 4 - Delete your temporary internet files To reinstall Office select the version you want to install and follow those steps. On the Start screen type Run, and then choose Run in the list of results. Right-click the Start button (lower-left corner), and choose Run. Option 3 - Start Internet Explorer without add-onsįind the version of Windows you're running in the table below, and follow those steps to open the Run command. In the new window, go to, sign in with your Microsoft account or work or school account. I have a product key but it wont even download the correct software. Right-click the browser from the task bar and select New InPrivate window (or depending on your browser, New incognito window or New private window). I paid for Office Home and Student 2021 but it downloads Office 365 Instead. First, check if you are eligible for Office 365 Education, which is free for qualified teachers and students, and includes Word, Excel, PowerPoint, OneNote, Microsoft Teams, and other classroom tools from Microsoft.Office 365 Education is not a trial, and is available for free to accredited academic institutions who have successfully signed up for this program. Try the private browsing option for your browser. See Download and install or reinstall Office for step-by-step help. You might need to choose the Run button (or the equivalent button depending on the browser you're using) at the bottom of your screen to start the install. Option 1 - Select Run to start the install If nothing appears to happen when you select the Install button, try one of the following options. Note: If you get a 'Youre good to go' message after clicking Get. Click on the icon > choose Downloads and Updates. Click on the icon and make sure youre signed into the Microsoft account associated with your Office license. Nothing appears to happen when I select the Install button Open the Microsoft Store app by typing 'Microsoft Store' into the taskbar search and press Enter. Renew Microsoft 365 for business (only Microsoft 365 admins can renew this type of subscription) ![]() Select your subscription from the list below to see the steps for how to renew it. If the Install button is grayed out, your Microsoft 365 subscription might have expired. If you can't install Microsoft 365 because the Install button isn't working, it might be because of the following.
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